FAQs

Most Frequently Asked Questions

Templates

The templates are created for easy use. You can  view this video here to see how you can make changes to your templates. The video provided may not show you how to change the exact template that you buy, but the skills/techniques required are the same.

So Canva is a graphic design tool that is much easier to use than Photoshop. It has grown in popularity over the years for folks who are not Photoshop savvy. It’s very easy to use and comes with a FREE and Paid version. Based on which template you choose, you are informed of whether or not you need a free account or a paid account (in the description).

The templates are square sized (1080×1080), this is the most common Instagram format. Once you download your designs, they can be posted on any platform you choose, but they’re designed specifically for Instagram. If you wanted the templates to be more landscape than square, you would need Canva Pro, which allows you to resize a document.

Yes, we do offer this service through Gyidi Web Design & Consulting, where you can choose 10, 20, or 30 branded templates. You’ll find the details and process outlined here.

The stock photos you see in the templates are place holders. None of our templates include stock photos because we do not own them, and so what you will see when you open up the file is either a blank photo canvas or a random free photo for a space-filler.

Most, if not all, of the photos you see, are from Haute Stock, and I encourage you to get a membership if you’re interested in those specific photos. (Please use our affiliate link. We’d appreciate it!)

If you would like some other outlets for stock photos, feel free to visit Unsplash or Pexels.

Courses

You are redirected to another website because all of our courses are hosted on Teachable, which is a course/teaching platform. In order to access any courses, you must access them through our Teachable School.

Some courses may have a specified time-frame of access or a subscription. Regardless of this fact, you have access to the course for the LIFETIME OF THE COURSE. If the course is available for a year and requires deletion for whatever reason after that time frame, you will then lose access to the course, without notification. If you purchase a course, take advantage and at least go through the course when purchased. You are not advised to purchase a course and let it sit for 6+ months. If you want the results, you will not let a course sit for a period of time.

Returns

Due to the digital nature of our products, we do not offer refunds. There are a few instances where a refund may be issued. You may read more about this in our Refund Policy.

No, you will be responsible for any fees associated with your purchase/refund from the credit card processor. These fees are automatically removed once the purchase/refund is made.

Payments

Depending on your location, a variety of payment methods are available. Please note that all payments must be made in USD. We use a third-party payment processor, Stripe, which allows for the use of Visa, Mastercard, American Express, Discover, and many more.

We do not directly handle any credit card transaction. They are handled by Stripe, our credit card processor. We will not see any of your credit card details. We will simply receive a notification that your payment was successful.

Support

By purchasing our products, you are entitled to free support services. Our free support services for digital products must relate directly to issues involved with the original digital asset. The following applies to this service

  • Issues with the original design/template
  • Issues related to the template
  • Files that are included with the digital product

The following services are not included

  • Fixing any issues that are caused by the program/platform you are using
  • Design, installation, and setup of the digital product
  • Adding your own content(image, text, links) to the digital product
  • Creating new pages or features for the digital product
  • Customizing the digital products to your requirements (layout, fonts, images, color, etc.)
  • Troubleshooting issues caused by other customizations, designs, and/or platforms/software
  • Setup or purchase of any platforms/software

Contact us via email at service@gyididesigns.com.

Contact

Still have questions?