Due to the nature of the digital products, we cannot offer you a refund. We strongly advise you to thoroughly read through the product descriptions in order to get a clear understanding of what the product entails.
SInce our products are digital and CANNOT be returned, we will only issue a refund for the following reasons:
- You accidentally purchased two of the same product
If you made a duplicate purchase, we are happy to refund you as long as we are informed within 30 days.
- The incorrect file was sent to you
If we accidentally send you the wrong file, we will refund you.
- Technical issue with the file
If there is a technical issue that prevents you from accessing your digital product that is a fault of ours, we will give you the option of having us rectify the issue or to refund you.
We will not process refunds in the following scenarios:
- You no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description.
- You bought an item on accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
- You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
- Your product purchase was made over 30 days ago.
All refunds are at the sole discretion of Creatives Boulevard/Gyidi Web Design & Consulting. Any possible costs or fees resulting from the refunded payment will be the responsibility of the user.